Privacy Policy

Home Internet and Wireless Solutions (“HIWS,” “we,” “us,” or “our”) is an authorized reseller of Spectrum® services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us about Internet, TV, Mobile, or Voice services. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information:

• Contact information you provide, such as your name, email address, phone number, and service address, when you request a quote or contact us.
• Service interest details, such as the products or plans you inquire about.
• Usage data, such as your IP address, browser type, device information, and pages viewed, collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes.
• Facilitate the sale and setup of Spectrum services.
• Improve our website and customer experience.
• Communicate offers, updates, and service information you request.
• Comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We may share your information with:

• Charter Communications (Spectrum), the underlying service provider, to process orders and provision service you request.
• Service providers who help us operate our business (for example, hosting and communications vendors), under confidentiality obligations.
• Authorities, when required by law or to protect our rights.

4. Cookies and Tracking

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the site.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to opt out of certain communications. To exercise these rights, please contact us using the details below.

7. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, contact Home Internet and Wireless Solutions at Info@HIWS.io or (888) 510-4882.